Jayalalithaa launches 'Amma Call Centre'
Jayalalithaa on Tues launched a day-and-night center
for guaranteeing quick response to grievances. The 'Amma decision Centre',
which is able to work for the duration of the year, was launched by the Chief
Minister here through video-conferencing. Jayalalithaa is lovingly
self-addressed as 'Amma' (mother) by her supporters and her government is
already running several initiatives named when her, together with the massively
well-liked 'Amma Canteens' which give supported food, and 'Amma Mineral Water',
among others.
The latest initiative was geared toward guaranteeing
fast response to people's grievances wherever in they will dial fee variety
'1100' at any purpose of your time within the day, a government unleash here
aforesaid.
The Chief Minister's Special Cell is already
concerned in addressing people's problems by referring petitions and letters to
departments involved and this can be a trial to additional quicken the method,
it said. The details of the callers and
therefore the problems reportable by them would be registered on laptop and
said the relevant department for action through e-mail, SMS and phone , it
said, adding, the callers will learn of the main points through SMS like that
department and official their issue had been said. "The action taken on
the grievance will be shared with the caller through SMS," it said.
Equipped with latest technology like laptop telecom
Integration and Voice feller System, the centre can at the start handle up to
fifteen, 000 calls each day, with 138 operators recruited for the aim. Their
numbers are going to be expanded supported the necessity, the discharge
additional.
